Shipping Policy

Last Updated: July 18, 2026

Thank you for shopping with Superfamily USA!

We know you're excited to receive your order, and we're committed to delivering it as quickly, safely, and reliably as possible.

Order Processing

Orders are typically processed within 2–3 business days after your purchase is placed.

Orders are processed Monday through Friday, excluding weekends and major holidays.

During busy shopping seasons or promotional events, processing times may be slightly longer. If your order will be significantly delayed, we'll contact you promptly by email.

Shipping Rates

Shipping costs are calculated automatically at checkout based on your delivery address and selected shipping method.

Free Shipping: We periodically offer Free Shipping promotions on qualifying orders. Any active promotions will be displayed on our website and during checkout.

Estimated Delivery Times

After your order has been processed, estimated delivery times are:

Shipping Method	Estimated Delivery
Standard Shipping	3–7 Business Days
Expedited Shipping (where available)	2–3 Business Days
Overnight Shipping (where available)	Next Business Day

Please note that these are estimated delivery times only and are not guaranteed. Weather, carrier delays, holidays, and other circumstances beyond our control may occasionally affect delivery.

Where We Ship

Superfamily USA currently ships to:

• All 50 U.S. States
• U.S. Territories
• APO/FPO/DPO Military Addresses
• P.O. Boxes (where supported by the shipping carrier)

At this time, international shipping may not be available for all products.

Order Tracking

Every order includes shipment tracking.

Once your order ships, you'll receive a shipping confirmation email containing your tracking number.

Tracking information usually becomes active within 24 hours after the carrier receives your package.

Where Is My Order?

If your tracking information hasn't updated within a few days, or if your package appears delayed, don't worry.

Simply contact us at super@superfamilyusa.com, and we'll gladly help investigate the shipment with the carrier.

Customs, Duties & Taxes

For shipments requiring customs clearance, any customs duties, import taxes, tariffs, or other government-imposed fees are the responsibility of the customer.

Damaged or Lost Packages

If your order arrives damaged, please contact us within 48 hours of delivery at super@superfamilyusa.com.

To help us resolve the issue quickly, please include:

• Your order number
• Photos of the damaged item
• Photos of the shipping box and packaging

Please keep all original packaging until your claim has been resolved.

If your package is lost during transit, we'll work directly with the shipping carrier to investigate and help reach a resolution as quickly as possible.

Questions?

Our customer support team is always happy to help.

Superfamily USA

Email: super@superfamilyusa.com

Thank you for choosing Superfamily USA. We truly appreciate your business and look forward to serving you again.