Shipping policy

Shipping Policy

Last Updated: September 10, 2026

Thank you for shopping with SuperFamily USA. We work with multiple trusted fulfillment partners to offer a broad selection of gifts, apparel, home products, electronics, accessories, personalized items, and other products.

Because products may be fulfilled from different locations, processing and delivery times can vary by product. The shipping information displayed at checkout will apply to your specific order.

Order Processing

Most orders are processed within 2–3 business days after an order is placed.

Orders are generally processed Monday through Friday, excluding weekends and major holidays.

Certain products, including personalized, custom-made, made-to-order, or high-demand items, may require additional processing time. If we become aware of a significant delay affecting your order, we'll make reasonable efforts to notify you using the contact information provided with your order.

Shipping Rates & Free Shipping

Free standard shipping is available on qualifying U.S. orders of $75 or more.

For orders that do not qualify for free shipping, applicable shipping charges are displayed during checkout before payment is completed.

Shipping costs and available shipping methods may vary depending on the product, delivery destination, and fulfillment location.

Estimated Delivery Times

Delivery times vary depending on the product, fulfillment location, destination, and carrier.

When a delivery estimate is provided during checkout or after your order ships, it is an estimate rather than a guaranteed delivery date.

Processing time is separate from carrier transit time.

Weather, holidays, carrier disruptions, high-volume periods, and other circumstances outside our control may affect delivery times.

Where We Ship

SuperFamily USA currently serves customers throughout the United States.

Shipping availability may vary by product and delivery address. If an item cannot be shipped to the address provided, this will generally be indicated during checkout or we will contact you if we identify an issue after the order is placed.

Multiple Shipments

Because SuperFamily USA works with multiple fulfillment partners, products within the same order may occasionally be shipped separately.

If your order is divided into multiple shipments, you may receive separate shipping confirmations and tracking information for each package. You will not be charged additional shipping solely because we fulfill an order in multiple packages.

Order Tracking

When tracking information is available, we'll send it to the email address associated with your order after your shipment has been processed by the carrier or fulfillment provider.

Tracking information may take up to 24–48 hours after shipment to begin displaying carrier updates.

You can also use the Track Your Order page on our website to check available shipment information.

Where Is My Order?

If your tracking information has not updated for several days or your package appears delayed, please contact us at super@superfamilyusa.com.

Please include your order number so we can investigate the shipment and assist you as quickly as possible.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping information, contact us as soon as possible at super@superfamilyusa.com. We'll make reasonable efforts to update the address before fulfillment, but changes cannot be guaranteed once an order has entered processing or has shipped.

Additional shipping charges may apply if an order must be reshipped because of an incorrect or incomplete address, refused delivery, or another delivery issue outside our control.

Damaged or Lost Packages

If your order arrives damaged, defective, or incorrect, contact us promptly at super@superfamilyusa.com.

Please include your order number and, when applicable, clear photos of the product, shipping package, and damage so we can investigate the issue.

Please retain the product and original packaging until we've completed our review.

If a package appears to have been lost in transit, contact us and we'll work with the applicable carrier or fulfillment provider to investigate the shipment and determine the appropriate resolution.